Terms and Policies

General Terms of Service

These Terms of Service (the "Agreement") are an agreement between Complete Internet Solutions ("Complete Internet Solutions" or "us" or "our") and you ("User" or "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the products and services made available by Complete Internet Solutions and of the cis.net website (collectively, the "Services"). By using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Services.

• Additional Policies and Agreement
• Use of the Services is also governed by the following policies, which are incorporated by reference. By using the Services, you also agree to the terms of the following policies.
• Privacy Policy
• Acceptable Use Policy
• Copyright Infringement Policy
• . Additional terms may also apply to certain Services, and are incorporated by reference herein as applicable. For example, if you register a domain name with us, then the Domain Registration Agreement will also apply to you and would be incorporated herein.
• Account Eligibility
• By registering for or using the Services, you represent and warrant that:
• You are eighteen (18) years of age or older. The Services are intended solely for Users who are eighteen (18) years of age or older. Any registration, use of or access to the Services, by anyone under eighteen (18) is unauthorized and is a violation of this Agreement.
• If you use the Services on behalf of another party you agree that you are authorized to bind such other party to this Agreement and to act on such other party's behalf with respect to any actions you take in connection with the Services.
• It is your responsibility to provide accurate, current, and complete information on the registration forms, including an email address that is different from the domain you are signing up under. If there is ever an abuse issue or we need to contact you, we will use the primary email address we have on file. It is your responsibility to ensure that the contact information for your account, including any domain accounts is accurate, correct and complete at all times. Complete Internet Solutions is not responsible for any lapse in the Services, including without limitation, any lapsed domain registrations due to outdated contact information being associated with the domain. If you need to verify or change your contact information, you may utilize the Complete Internet Solutions Billing and Support Portal to update your contact information. Providing false contact information of any kind may result in the termination of your account. In dedicated server purchases or certain other cases, you may be required to provide government issued identification and possibly a scan of the credit card used for verification purposes. Failure to provide the information requested may result in your order being denied.
• You agree to be fully responsible for all use of your account and for any actions that take place through your account. It is your responsibility to maintain the confidentiality of your password and other information related to the security of your account.
• Any dedicated IP order in addition to those provided with a hosting package may be subject to IP justification. IP justification practices are subject to change to remain in compliance with the policies of the American Registry for Internet Numbers (ARIN). We reserve the right to deny any dedicated IP request based on insufficient justification or current IP utilization.
• The Service and any data you provide to Complete Internet Solutions is hosted in the United States (U.S.) unless otherwise provided. If you access the Service from outside of the U.S., you are voluntarily transferring information (potentially including personally-identifiable information) and content to the U.S. and you agreeing that our collection, use, storage and sharing of your information and content is subject to the laws of the U.S., and not necessarily of the jurisdiction in which you are located.
• Transfers

Our Transfers Team will make every effort to help you move your website to us. Transfers are provided as a courtesy service. We do not make any guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult, if not impossible, to migrate some or all account data. In some cases we may not be able to assist you in a transfer of data from an old host. The free transfer service is available for thirty (30) days from your sign up date. Transfers outside of the thirty (30) day period will incur a charge; please contact a member of our Transfers department to receive a price quote. In no event shall Complete Internet Solutions be held liable for any lost or missing data or files resulting from a transfer to or from Complete Internet Solutions. You are solely responsible for backing up your data in all circumstances.

• Complete Internet Solutions Content

Except for User Content (as defined below), all content available through the Services, including designs, text, graphics, images, video, information, software, audio and other files, and their selection and arrangement, and all software used to provide the Services (collectively, "Complete Internet Solutions Content"), are the proprietary property of Complete Internet Solutions or Complete Internet Solutions licensors. Complete Internet Solutions Content may not be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, sold or exploited for any purpose in any form or by any means, in whole or in part, other than as expressly permitted in this Agreement. You may not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to derive source code or other trade secrets from any Complete Internet Solutions Content. Any use of Complete Internet Solutions Content, other than as specifically authorized herein, is prohibited and will automatically terminate your rights to use the Services and any Complete Internet Solutions Content. All rights to use Complete Internet Solutions Content that are not expressly granted in this Agreement are reserved by Complete Internet Solutions and Complete Internet Solutions licensors.

• User Content
• You may be able to upload, store, publish, display and distribute information, text, photos, videos and other content on or through the Services (collectively, "User Content"). User Content includes any content posted by you or by users of any of your websites hosted through the Services ("User Websites"). You are solely responsible for any and all User Content and any transactions or other activities conducted on or through User Websites. By posting or distributing User Content on or through the Services, you represent and warrant to Complete Internet Solutions that (i) you have all the necessary rights to post or distribute such User Content, and (ii) your posting or distribution of such User Content does not infringe or violate the rights of any third party.

Solely for purposes of providing the Services, you hereby grant to Complete Internet Solutions a non-exclusive, royalty-free, worldwide right and license to: (i) use, reproduce, publicly perform, publicly display, modify, translate, excerpt (in whole or in part), publish and distribute User Content; and (ii) make archival or back-up copies of User Content and User Websites. Except for the rights expressly granted herein, Complete Internet Solutions does not acquire any right, title or interest in or to the User Content, all of which shall remain solely with you.

• Complete Internet Solutions exercises no control over, and accepts no responsibility for, User Content or the content of any information passing through Complete Internet Solutions computers, network hubs and points of presence or the Internet. Complete Internet Solutions does not monitor User Content. However, you acknowledge and agree that Complete Internet Solutions may, but is not obligated to, immediately take any corrective action in Complete Internet Solutions sole discretion, including without limitation removal of all or a portion of the User Content or User Websites, and suspend or terminate any and all Services without refund if you violate the terms of this Agreement. You hereby agree that Complete Internet Solutions shall have no liability due to any corrective action that Complete Internet Solutions may take.
• Third Party Product and Services
• Third Party Providers

Complete Internet Solutions may offer certain third party products and services. Such products and services may be subject to the terms and conditions of the third party provider. Discounts, promotions and special third party offers may be subject to additional restrictions and limitations by the third party provider. You should confirm the terms of any purchase and the use of goods or services with the specific third party provider with whom you are dealing.

Complete Internet Solutions does not make any representations or warranties regarding, and is not liable for, the quality, availability, or timeliness of goods or services provided by a third party provider. You undertake all transactions with these third party providers at your own risk. We do not warrant the accuracy or completeness of any information regarding third party providers. Complete Internet Solutions is not an agent, representative, trustee or fiduciary of you or the third party provider in any transaction.

• Complete Internet Solutions as Reseller or Licensor

Complete Internet Solutions may act as a reseller or licensor of certain third party services, hardware, software and equipment used in connection with the Services ("Non-Complete Internet Solutions Products"). Complete Internet Solutions shall not be responsible for any changes in the Services that cause any Non-Complete Internet Solutions Products to become obsolete, require modification or alteration, or otherwise affect the performance of the Services. Any malfunction or manufacturer's defects of Non-Complete Internet Solutions Products, either sold, licensed or provided by Complete Internet Solutions to you will not be deemed a breach of Complete Internet Solutions obligations under this Agreement. Any rights or remedies you may have regarding the ownership, licensing, performance or compliance of any Non-Complete Internet Solutions Product are limited to those rights extended to you by the manufacturer of such Non-Complete Internet Solutions Product. You are entitled to use any Non-Complete Internet Solutions Product supplied by Complete Internet Solutions only in connection with your use of the Services as permitted under this Agreement. You shall make no attempt to copy, alter, reverse engineer, or tamper with such Non-Complete Internet Solutions Product or to use it other than in connection with the Services. You shall not resell, transfer, export or re-export any Non-Complete Internet Solutions Product, or any technical data derived therefrom, in violation of any applicable law, rules or regulations.

• Third Party Websites

The Services may contain links to other websites that are not owned or controlled by Complete Internet Solutions ("Third Party Sites"), as well as articles, photographs, text, graphics, pictures, designs, sound, video, information, and other content or items belonging to or originating from third parties ("Third Party Content"). We are not responsible for any Third Party Sites or Third Party Content accessed through the Services. Third Party Sites and Third Party Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness by us. If you decide to access Third Party Sites or to access or use any Third Party Content, you do so at your own risk and you should be aware that our terms and policies no longer govern. You should review the applicable third party's terms and policies, including privacy and data gathering practices of any website to which you navigate.

• Prohibited Persons (Countries, Entities, And Individuals).

The Services are subject to export control and economic sanctions laws and regulations administered or enforced by the United States Department of Commerce, Department of Treasury’s Office of Foreign Assets Control (“OFAC”), Department of State, and other United States authorities (collectively, “U.S. Trade Laws”). You may not use the Services to export or reexport, or permit the export or reexport, of software or technical data in violation of U.S. Trade Laws. In addition, by using the Services, you represent and warrant that you are not (a) an individual, organization or entity organized or located in a country or territory that is the target of OFAC sanctions (including Cuba, Iran, Syria, Sudan, North Korea, or the Crimea region of Ukraine); (b) designated as a Specially Designated National or Blocked Person by OFAC or otherwise owned, controlled, or acting on behalf of such a person; (c) otherwise a prohibited party under U.S. Trade Laws; or (d) engaged in nuclear, missile, chemical or biological weapons activities to which U.S. persons may not contribute without a U.S. Government license. Unless otherwise provided with explicit written permission, Complete Internet Solutions also does not register, and prohibits the use of any of our Services in connection with, any Country-Code Top Level Domain Name (“ccTLD”) for any country or territory that is the target of OFAC sanctions. The obligations under this section shall survive any termination or expiration of this Agreement or your use of the Services.

• Account Security and Complete Internet Solutions Systems.
• It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of the installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as user name and password. You are required to use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change or update your password before suspending your account.
• The Services, including all related equipment, networks and network devices are provided only for authorized customer use. Complete Internet Solutions may, but is not obligated to, monitor our systems, including without limitation, to ensure that use is authorized, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. By using the Services, you consent to monitoring for these purposes.
• Any account found connecting to a third party network or system without authorization from the third party is subject to suspension. Access to networks or systems outside of your direct control requires the express written consent of the third party. Complete Internet Solutions may, at our discretion, request documentation to prove that your access to a third party network or system is authorized.
• Any account which causes us to receive an abuse report may be terminated and/or have access to services suspended. If you do not remove malicious content from your account after being notified by Complete Internet Solutions of an issue, we reserve the right to leave access to services disabled.
• Complete Internet Solutions reserves the right to migrate your account from one data center to another in order to comply with applicable data center policies, local law or for technical or other reasons without notice.
• HIPAA Disclaimer. We are not "HIPAA compliant."

You are solely responsible for any applicable compliance with federal or state laws governing the privacy and security of personal data, including medical or other sensitive data. You acknowledge that the Services may not be appropriate for the storage or control of access to sensitive data, such as information about children or medical or health information. Complete Internet Solutions does not control or monitor the information or data you store on, or transmit through, the Services. We specifically disclaim any representation or warranty that the Services, as offered, comply with the federal Health Insurance Portability and Accountability Act ("HIPAA"). Customers requiring secure storage of "protected health information" as defined under HIPAA are expressly prohibited from using the Services for such purposes. Storing and permitting access to "protected health information" is a material violation of this Agreement, and grounds for immediate account termination. We do not sign "Business Associate Agreements" and you agree that Complete Internet Solutions is not a Business Associate or subcontractor or agent of yours pursuant to HIPAA. If you have questions about the security of your data, you should contact feedback@Complete Internet Solutions.com.

• Compatibility with the Services
• You agree to cooperate fully with Complete Internet Solutions in connection with Complete Internet Solutions provision of the Services. It is solely your responsibility to provide any equipment or software that may be necessary for your use of the Services. To the extent that the performance of any of our obligations under this Agreement may depend upon your performance of your obligations, Complete Internet Solutions is not responsible for any delays due to your failure to timely perform your obligations.
• You are solely responsible for ensuring that all User Content and User Websites are compatible with the hardware and software used by Complete Internet Solutions to provide the Services, which may be changed by Complete Internet Solutions from time to time in our sole discretion.
• You are solely responsible for backing-up all User Content, including but not limited to, any User Websites. Complete Internet Solutions does not warrant that we back-up any User Content, and you agree to accept the risk of loss of any and all User Content.
• Biling and Payment Information
• Prepayment

It is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree to pay for the Services in advance of the time period during which such Services are provided. Subject to applicable laws, rules, and regulations, payments received will be first applied to the oldest outstanding invoice in your billing account.

• Autorenewal

Unless otherwise provided, you agree that until and unless you notify Complete Internet Solutions of your desire to cancel the Services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.

• Taxes

Listed fees for the Services do not include any applicable sales, use, revenue, excise or other taxes imposed by any taxing authority. Any applicable taxes will be added to Complete Internet Solutions invoice as a separate charge to be paid by you. All fees are non-refundable when paid unless otherwise stated.

• Late Payment

All invoices must be paid within ten (10) days of the invoice due date. Any invoice that is outstanding for more than ten (10) days may result in the suspension or termination of Services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, Complete Internet Solutions may suspend or terminate your account and pursue the collection costs incurred by Complete Internet Solutions, including without limitation, any arbitration and legal fees, and reasonable attorneys' fees. Complete Internet Solutions will not activate new orders or activate new packages for customers who have an outstanding balance on their account.

Dedicated servers are subject to being reclaimed and all content deleted if you fail to make a timely payment. If you make a late payment we do not automatically reactivate the dedicated servers. Contact Complete Internet Solutions directly after you make a late payment to reactivate the dedicated server.

• Domain Payments

It is solely your responsibility to notify Complete Internet Solutions Billing department via a support ticket created from http://cis.net/ after purchasing a domain. Domain renewal notices are provided as a courtesy reminder and Complete Internet Solutions is not responsible for a failure to renew a domain or a failure to notify a customer about a domain's renewal. Domain renewals are billed and renewed thirty (30) days before the renew date.

• Fraud

It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, electronic checks, or any other payment method. Complete Internet Solutions may report any such misuse or fraudulent use, as determined in Complete Internet Solutions sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions and/or credit card companies.

• Invoice Disputes

You have fifteen (15) days to dispute any charge or payment processed by Complete Internet Solutions. If you have any questions concerning a charge on your account, please reach out to our billing department for assistance.

• Payment Card Industry Security Standard Disclaimer

Complete Internet Solutions complies with the Payment Card Industry Security Standard ("PCI Standard") in connection with the collection and processing of our customer's data and billing information. However, you are solely responsible for the security of the data and billing information on your User Website. Complete Internet Solutions does not monitor User Websites for PCI compliance and we are not able to verify whether a User Website complies with the PCI Standard.

• Money-back Guarantee
• Dedicated Servers

There are no refunds on dedicated servers. The Anytime Money Back Guarantee does not apply to dedicated servers.

• Managed services, VPS and Reseller Services

There are no refunds on managed services, reseller services, business hosting packages. The Anytime Money Back Guarantee does not apply to these services.

• Cancellations and Refunds
• Payment Method

No refunds will be provided if you use any of the following methods of payment: bank wire transfers, Western Union payments, checks and money orders. If you use any of these payment methods, any applicable credit will be posted to your hosting account instead of a refund.

• Money-back Guarantee

If an account with an Anytime Money Back Guarantee is purchased and then cancelled, you will upon your written request to the Complete Internet Solutions Support Team (the "Refund Request") within ninety (90) days of such termination or cancellation ("Notice Period"), receive a pro-rated refund of all basic shared hosting fees (all sales are finaly for business hosting plans, reseller hosting, managed services, vps, and dedicated services) previously paid by you to Complete Internet Solutions for the initial term ("Money-Back Guarantee Refund"); provided that such Money-Back Guarantee Refund shall be due to you only upon your compliance with, and subject in all respects to the terms and conditions. Requests for these refunds must be made in writing to the Complete Internet Solutions Support Team. Refunds will only be issued for basic shared hosting services and will not include administrative fees, install fees for custom software or other setup fees, nor will they include any fees for any other additional services. Money Back Guarantee Refunds will not accrue, and shall not be paid under any circumstances, if you do not provide the applicable Refund Request within the Notice Period. Please note that the Money Back Guarantee does not apply to reseller plans and managed services and business hosting plans.

• Refund Eligibility

Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy.

• Non-refundable Products and Services

There are no refunds on reseller packages, managed services, vps dedicated servers, administrative fees, and install fees for custom configuration/services. Please note that domain refunds will only be considered if the domain was ordered in conjunction with a hosting package and will be issued at Complete Internet Solutions sole discretion. Any refunds issued for domain names will be reduced by the market value of the gTLD. Purchases of ccTLDs are non-refundable.

• Cancellation Process

You may terminate or cancel the Services by giving Complete Internet Solutions written notice via the cancellation form provided. In such event: (i) you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation and (ii) Complete Internet Solutions may, in our sole discretion, refund all pre-paid fees for basic hosting services for the full months remaining after the effectiveness of such cancellation (i.e. no partial month fees shall be refunded) less any setup fees, applicable taxes and any discount applied for prepayment, provided that you are not in breach of this Agreement.

Once we receive your cancellation form and have confirmed all necessary information with you via email, we will inform you in writing (typically email) that your account has been canceled. Your cancellation confirmation will contain a ticket/tracking number in the subject line for your reference and for verification purposes. You should immediately receive an automatic email with a tracking number stating that "Your request has been received...." Complete Internet Solutions will confirm your request and process your cancellation shortly thereafter. If you do not hear back from us, or do not receive the automatic confirmation email within a few minutes after submitting your cancellation form, please contact us immediately via phone at:

1-800-234-4068

We require all cancellations to be done through the online form in order to (a) confirm your identity, (b) confirm in writing that you are prepared for all of your files and emails to be removed, and (c) document the request. This process aims to reduce the likelihood of mistakes, fraudulent/malicious requests, and to ensure that you are aware that your files, emails, and account may be removed immediately and permanently after a cancellation request is processed.

Cancellations for shared and reseller accounts will be effective on the account's renewal date. Cancellations for dedicated and VPS accounts will be effective immediately.

• Domains

Domain renewals are billed and renewed thirty (30) days before the renewal date. It is your responsibility to notify Complete Internet Solutions Billing department via a support ticket created from http://cis.net/ to cancel any domain registration at least thirty (30) days prior to the renewal date. No refunds will be given once a domain is renewed. All domain registrations and renewals are final.

• Foreign Currencies

Exchange rate fluctuations for international payments are constant and unavoidable. All refunds are processed in U.S. dollars and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and Complete Internet Solutions is not responsible for any change in exchange rates between the time of payment and the time of refund.

• Termination

Complete Internet Solutions may terminate your access to the Services, in whole or in part, without notice in the event that: (i) you fail to pay any fees due; (ii) you violate this Agreement; (iii) your conduct may harm Complete Internet Solutions or others or cause Complete Internet Solutions or others to incur liability, as determined by Complete Internet Solutions in our sole discretion; or (iv) as otherwise specified in this Agreement. In such event, Complete Internet Solutions shall not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination. Additionally, Complete Internet Solutions may charge you for all fees due for the Services for the remaining portion of the then current term.

UPON TERMINATION OF THE SERVICES FOR ANY REASON, USER CONTENT, USER WEBSITES, AND OTHER DATA WILL BE DELETED.

• CPU, Bandwidth and Disk Usage
• Permitted CPU and Disk Usage

All use of hosting space provided by Complete Internet Solutions is subject to the terms of this Agreement and the Acceptable Use Policy.

• Shared hosting space may only be used for web files, active email and content of User Websites. Shared hosting space may not be used for storage (whether of media, emails, or other data), including, as offsite storage of electronic files, email or FTP hosts. Complete Internet Solutions expressly reserves the right to review every shared account for excessive usage of CPU, disk space and other resources that may be caused by a violation of this Agreement or the Acceptable Use Policy. Complete Internet Solutions may, in our sole discretion, terminate access to the Services, apply additional fees, or remove or delete User Content for those accounts that are found to be in violation of Complete Internet Solutions terms and conditions.
• Dedicated and VPS usage is limited by the resources allocated to the specific plan that you have purchased.
• Bandwidth Usage.

Shared servers are not limited in their bandwidth allowance. Unlimited bandwidth usage is not available for resellers, dedicated or VPS servers, which are subject to the terms of the plan you purchased and can be viewed in your control panel.

• CPU, Bandwidth and Disk Usage
• Permitted CPU and Disk Usage.

All use of hosting space provided by Complete Internet Solutions is subject to the terms of this Agreement and the Acceptable Use Policy.

• Shared hosting space may only be used for web files, active email and content of User Websites. Shared hosting space may not be used for storage (whether of media, emails, or other data), including, as offsite storage of electronic files, email or FTP hosts. Complete Internet Solutions expressly reserves the right to review every shared account for excessive usage of CPU, disk space and other resources that may be caused by a violation of this Agreement or the Acceptable Use Policy. Complete Internet Solutions may, in our sole discretion, terminate access to the Services, apply additional fees, or remove or delete User Content for those accounts that are found to be in violation of Complete Internet Solutions terms and conditions.
• Dedicated and VPS usage is limited by the resources allocated to the specific plan that you have purchased.
• Bandwidth Usage.

Shared servers are not limited in their bandwidth allowance. Unlimited bandwidth usage is not available for resellers, dedicated or VPS servers, which are subject to the terms of the plan you purchased and can be viewed in your control panel.

• Uptime Guarantee

If your shared or reseller server has a physical downtime that falls short of the 100% uptime guarantee, you may receive one (1) month of credit on your account. This uptime guarantee does not apply to planned maintenance. Approval of any credit is at the sole discretion of Complete Internet Solutions and may be dependent upon the justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please visit https://cis.net/ to create a support ticket to our Billing department with justification [within thirty (30) days of the end of the month for which you are requesting a credit]. Uptime guarantees only apply to shared and reseller solutions. Dedicated servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down which is not related to our uptime guarantee.

• Reseller Terms and Client Responsibility
• Resellers shall ensure that each of their clients complies with this Agreement.
• Resellers are responsible for supporting their clients. Complete Internet Solutions does not provide support to clients of Complete Internet Solutions resellers. If a reseller's client contacts Complete Internet Solutions, Complete Internet Solutions reserves the right to place a reseller client account on hold until the reseller can assume responsibility for the reseller's client. All support requests must be made by the reseller on its client's behalf for security purposes.
• Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients. Complete Internet Solutions will hold any reseller responsible for any of their client's actions that violate the law or this Agreement.
• Complete Internet Solutions is not responsible for the acts or omissions of our resellers. The reseller hereby agrees to indemnify Complete Internet Solutions from and against any and all claims made by any User arising from the reseller's acts or omissions.
• Complete Internet Solutions reserves the right to revise our Reseller Program at any time. Changes shall take effect when posted online or on any subsequent date as may be set forth by Complete Internet Solutions.
• Resellers in the Complete Internet Solutions Reseller Program assume all responsibility for billing and technical support for each of the Users signed up by the reseller.
• Shared (non-reseller accounts)

Shared accounts may not be used to resell web hosting to others. If you wish to resell hosting you must use a reseller account.

• Dedicated Servers

Complete Internet Solutions reserves the right to reset the password on a dedicated server if the password on file is not current so that we may do security audits as required by our datacenter. It is your responsibility to ensure that there is a valid email address and current root password on file for your dedicated server to prevent downtime from forced password resets. Complete Internet Solutions reserves the right to audit servers as needed and to perform administrative actions at the request of our datacenter. Dedicated servers are NOT backed up by us. It is your responsibility to maintain backups. Dedicated servers that have invoices outstanding for more than ten (10) days may be subject to deletion which will result in the loss of all data on the server. Complete Internet Solutions will not be liable for any loss of data resulting from such deletion.

• Price Change

Complete Internet Solutions reserves the right to change prices or any other charges at any time. We will provide you with at least thirty (30) days notice before charging you with any price change on any annual or longer term plans. It is your sole responsibility to periodically review billing information provided by Complete Internet Solutions through the user billing tool or through other methods of communication, including notices sent or posted by Complete Internet Solutions.

• Coupons

Discounts and coupon codes are reserved for first-time accounts or first-time customers only and may not be used towards the purchase of a domain registration unless otherwise specified. If you have previously signed up using a particular domain, you may not sign up again for that domain using another coupon at a later date. Any account found in violation of these policies will be reviewed by our Sales department and the appropriate charges will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of your account. All coupons and discounts are only valid towards the initial purchase and do not affect the renewal or recurring price.

• Limitation of Liability

IN NO EVENT WILL Complete Internet Solutions ITS DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA ARISING FROM YOUR USE OF THE SERVICES, OR ANY USER CONTENT, USER WEBSITES OR OTHER MATERIALS ACCESSED OR DOWNLOADED THROUGH THE SERVICES, EVEN IF Complete Internet Solutions IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, Complete Internet Solutions LIABILITY TO YOU, OR ANY PARTY CLAIMING THROUGH YOU, FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO Complete Internet Solutions FOR THE SERVICES IN THE THREE (3) MONTHS PRIOR TO THE INITIAL ACTION GIVING RISE TO LIABILITY. THIS IS AN AGGREGATE LIMIT. THE EXISTENCE OF MORE THAN ONE CLAIM HEREUNDER WILL NOT INCREASE THIS LIMIT.

• Indemnification

You agree to indemnify, defend and hold harmless Complete Internet Solutions, our affiliates, and their respective officers, directors, employees and agents (each an "Indemnified Party" and, collectively, the "Indemnified Parties") from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorney's fees) threatened, asserted, or filed by a third party against any of the Indemnified Parties arising out of or relating to (i) your use of the Services, (ii) any breach or violation by you of this Agreement; or (iii) any acts or omissions by you. The terms of this section shall survive any termination of this Agreement.

• Arbitration

By using the Services, you hereby that any dispute between you and Complete Internet Solutions relating to, concerning, or arising out of this Agreement and relating to any Complete Internet Solutions services or products or any other transaction involving you and Complete Internet Solutions, whether in contract, warranty, misrepresentation, fraud, tort, statute, regulation, ordinance, or any other legal or equitable basis, shall be determined by binding arbitration. You and Complete Internet Solutions agree to submit such disputes to the exclusive jurisdiction of the American Arbitration Association ("AAA"). You understand that you voluntarily are giving up any rights you might possess to have a dispute arising from this Agreement litigated in court and to have a dispute resolved by jury trial. In addition, discovery may be more limited in arbitration than in court and your grounds for appeal are limited. The arbitration will be governed by the AAA Consumer Arbitration Rules and shall be conducted before a single arbitrator chosen by you and Complete Internet Solutions. The AAA Rules are at www.adr.org or by calling 1-800-778-7879. You and Complete Internet Solutions agree to submit to arbitration at a AAA location in the County of Los Angeles, State of California. Payment of all filing, administrative and arbitrator fees will be governed by the AAA Consumer Arbitration Rules, unless otherwise stated in this paragraph. In the event you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Complete Internet Solutions will pay as much of your filing, administrative, and arbitrator fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. You and Complete Internet Solutions agree that the arbitration before the AAA shall proceed solely on an individual basis without the right for any claims to be arbitrated on a class action basis, including without limitation federal or state class actions or class arbitrations, or on bases involving claims brought in a purported representative capacity on behalf of others, including without limitation private attorney general actions. The Federal Arbitration Act, and not any state arbitration law, governs all arbitration under this paragraph. All decisions rendered by the arbitrator will be binding and final. The arbitrator's award is final and binding on all parties. The arbitrator's authority to resolve and make written awards is limited to claims between you and Complete Internet Solutions alone. Claims may not be joined or consolidated unless agreed to in writing by all parties. No arbitration award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration. If you initiate litigation or any other proceeding against Complete Internet Solutions in violation of this paragraph, you agree to pay Complete Internet Solutions reasonable costs and attorneys' fees incurred in connection with our enforcement of this paragraph. If any provision of this Agreement is held to be unenforceable by the arbitrator, the remaining provisions shall remain in full force and effect.

• Independent Contractor

Complete Internet Solutions and User are independent contractors and nothing contained in this Agreement places Complete Internet Solutions and User in the relationship of principal and agent, partners or joint venturers. Neither party has, expressly or by implication, or may represent itself as having, any authority to make contracts or enter into any agreements in the name of the other party, or to obligate or bind the other party in any manner whatsoever.

• Governing Law; Jurisdiction

Any controversy or claim arising out of or relating to this Agreement, the formation of this Agreement or the breach of this Agreement, including any claim based upon an alleged tort, shall be governed by the substantive laws of the State of California. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

• Disclaimer

Complete Internet Solutions shall not be responsible for any damages your business may suffer. Complete Internet Solutions makes no warranties of any kind, expressed or implied for the Services. Complete Internet Solutions disclaims any warranty of merchantability or fitness for a particular purpose, including loss of data resulting from delays, delivery failures, wrong deliveries, and any and all service interruptions caused by Complete Internet Solutions or our employees.

• Backups and Data Loss

Your use of the Services is at your sole risk. Complete Internet Solutions backup service runs once a week and overwrites any of our previous backups. Only one week of backups are kept at a time. This service is provided only to shared and reseller accounts as a courtesy and may be modified or terminated at any time at Complete Internet Solutions sole discretion. Complete Internet Solutions does not maintain backups of dedicated accounts. Complete Internet Solutions is not responsible for files and/or data residing on your account. You agree to take full responsibility for all files and data transferred and to maintain all appropriate backup of files and data stored on Complete Internet Solutions servers.

Any shared account using more than 20 gigs of disk space will be removed from our off site weekly backup with the exception of databases continuing to be backed up. All data will continue to be mirrored to a secondary drive to help protect against data loss in the event of a drive failure.

• Limited Warranty

THE SERVICES PROVIDED UNDER THIS AGREEMENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE BASIS." EXCEPT AS EXPRESSLY PROVIDED IN THIS SECTION, Complete Internet Solutions AND OUR AFFILIATES, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS DISCLAIM ALL WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, FOR THE SERVICES PROVIDED HEREUNDER. Complete Internet Solutions AND OUR AFFILIATES, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS MAKE NO REPRESENTATIONS OR WARRANTIES (I) THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE OR COMPLETELY SECURE; (II) AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES; OR (III) AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION PROVIDED THROUGH THE SERVICES. Complete Internet Solutions AND OUR AFFILIATES, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS ARE NOT LIABLE, AND EXPRESSLY DISCLAIMS ANY LIABILITY, FOR THE CONTENT OF ANY DATA TRANSFERRED EITHER TO OR FROM USERS OR STORED BY USERS ON OR THROUGH THE SERVICES. THE TERMS OF THIS SECTION SHALL SURVIVE ANY TERMINATION OF THIS AGREEMENT.

• Disclosure to Law Enforcement

Complete Internet Solutions may disclose User information to law enforcement agencies without further consent or notification to the User upon lawful request from such agencies. We cooperate fully with law enforcement agencies.

• . Entire Agreement

This Agreement, including documents incorporated herein by reference, supersedes all prior discussions, negotiations and agreements between the parties with respect to the subject matter hereof, and this Agreement constitutes the sole and entire agreement between the parties with respect to the matters covered hereby.

• Headings

The headings herein are for convenience only and are not part of this Agreement.

• Changes to the Agreement or the Services

Complete Internet Solutions may modify, add, or delete portions of this Agreement at any time. If we have made significant changes to this Agreement, we will post a notice on the Complete Internet Solutions website for at least thirty (30) days after the changes are posted and will indicate at the bottom of this Agreement the date of the last revision. Any revisions to this Agreement will become effective when posted unless otherwise provided. You agree to any modification to this Agreement by continuing to use the Services after the effective date of any such modification.

Complete Internet Solutions reserves the right to modify, change, or discontinue any aspect of the Services at any time.

• Severability

If any provision or portion of any provision of this Agreement is found to be illegal, invalid or unenforceable by a court of competent jurisdiction, the remaining provisions or portions (unless otherwise specified) thereof shall remain in full force and effect.

• Waiver

No failure or delay by you or Complete Internet Solutions to exercise any right or remedy hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy preclude any other or further exercise of any right or remedy. No express waiver of, or assent to, any breach of or default in any term or condition of this Agreement by any party hereto shall constitute a waiver of, or an assent to, any succeeding breach of or default in the same or any other term or condition hereof.

• Assignment; Successors

You may not assign or transfer this Agreement or any of your rights or obligations hereunder, without the prior written consent of Complete Internet Solutions. Any attempted assignment in violation of this Agreement shall be null and void and of no force or effect whatsoever. Complete Internet Solutions may assign our rights and obligations under this Agreement, and may engage subcontractors or agents in performing our duties and exercising our rights hereunder, without the consent of User. This Agreement shall be binding upon and shall inure to the benefit of the parties hereto and their respective successors and permitted assigns.

• Force Majeure

Neither party is liable for any default or delay in the performance of any of its obligations under this Agreement (other than failure to make payments when due) if such default or delay is caused, directly or indirectly, by forces beyond such party's reasonable control, including, without limitation, fire, flood, acts of God, labor disputes, accidents, acts of war or terrorism, interruptions of transportation or communications, supply shortages or the failure of any third party to perform any commitment relative to the production or delivery of any equipment or material required for such party to perform its obligations hereunder.

• Third-Party Beneficiaries

Except as otherwise expressly provided in this Agreement, nothing in this Agreement is intended, nor shall anything herein be construed to confer any rights in any person other than the parties hereto and their respective successors and permitted assigns. Notwithstanding the foregoing, user acknowledges and agrees that any supplier of a third-party product or service that is identified as a third-party beneficiary in the service description, is an intended third-party beneficiary of the provisions set forth in this Agreement as they relate specifically to its products or services and shall have the right to enforce directly the terms and conditions of this Agreement with respect to its products or services against user as if it were a party to this Agreement.

Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs your use of the Services and is incorporated by reference into Complete Internet Solutions's Terms of Service. Unless otherwise stated, defined terms in this AUP have the meanings provided in the Terms of Service. Complete Internet Solutions may modify this AUP at any time without notice.

The Services provided by Complete Internet Solutions may only be used for lawful purposes. You agree to comply with all applicable laws, rules and regulations in connection with your use of the Services. Complete Internet Solutions reserves the right to refuse service to anyone. Any material that in our judgment violates this AUP in any manner may be removed from our servers (or otherwise disabled), with or without notice. Failure to respond to an email from our abuse department within the specified time period in our email to you may result in the suspension or termination of the Services.

Index

• Prohibited Uses
• Unacceptable Material
• Unacceptable Resource Usage
• Zero Tolerance Spam Policy
• Defamation Policy
• AUP Violations

• Prohibited Uses
Infringement of Intellectual Property Rights.
• Use of the Services to infringe upon another party's intellectual property rights is prohibited. This includes, but is not limited to, the unauthorized copying or distribution of movies, music, books, photographs, software/warez, or any other copyrighted work. Selling or offering to sell any counterfeit merchandise will result in the immediate termination of your account. Any account found to be infringing on the intellectual property rights of others will be expeditiously removed or access to the material will be disabled. Any account found to be in repeated violation of this prohibition will be suspended or terminated.
• If you believe that your intellectual property rights are being infringed upon, please email abuse@cis.net. For copyright infringement claims, Complete Internet Solutions follows the Digital Millennium Copyright Act ("DMCA") notice and takedown procedures. A list of the information required to submit a sufficient copyright infringement claim can be found here.
Using a shared account as a backup/storage device.
• You may not use a shared hosting account as a backup/storage device with the exception of one cPanel backup of the same account. Please do not take backups of your backups.
• Unacceptable Material
Unacceptable material on our servers include without limitation:
• Topsites
• IRC Scripts/Bots
• IRCD (irc servers)
• Proxy Scripts/Anonymizers
• Image Hosting Scripts (similar to Photobucket or Tinypic)
• AutoSurf/PTC/PTS/PPC sites
• IP Scanners
• Bruteforce Programs/Scripts/Applications
• Mail Bombers/Spam Scripts
• Banner-Ad services (commercial banner ad rotation)
• File Dump/Mirror Scripts (similar to rapidshare)
• Commercial Audio Streaming (more than one or two streams)
• Escrow/Bank Debentures
• High-Yield Interest Programs (HYIP) or Related Sites
• Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
• Sale or distribution of any controlled substance without prior proof of appropriate permit(s)
• Prime Banks Programs
• Lottery/Gambling Sites
• MUDs/RPGs/PBBGs
• Hacker focused sites/archives/programs
• Sites promoting illegal activities
• Forums and/or websites that distribute or link to warez/pirated/illegal content
• Bank Debentures/Bank Debenture Trading Programs
• Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
• Mailer Pro
• Push button mail scripts
• Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)
• Tell A Friend Scripts
• Anonymous or Bulk SMS Gateways
• Bitcoin Miners
• PayDay Loan Sites (including any site related to PayDay loans, PayDay loan affiliate progams, etc)
• Child Pornography Prohibited.

Content that is potentially harmful to minors, as determined in Complete Internet Solutions's sole discretion, is strictly forbidden, including but not limited to, child pornography or content perceived to be child pornography. Any website found to host child pornography or linking to child pornography will be suspended immediately without notice.

• Other Prohibited Content.

We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our Terms of Service or this AUP in any manner may be removed from our servers (or otherwise disabled), with or without notice.

• Unacceptable Resource Usage
You may not:
• Use twenty-five percent (25%) or more of our system resources for longer than ninety (90) seconds at a time. Activities that could cause this excessive use, include but are not limited to: CGI scripts, FTP, PHP, HTTP, etc.
• Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
• Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
• Run any software that interfaces with an IRC (Internet Relay Chat) network.
• Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
• Participate in any file-sharing/peer-to-peer activities
• Run any gaming servers such as counter-strike, half-life, battlefield1942, etc.
• Run cron entries with intervals of less than fifteen (15) minutes.
• Run any MySQL queries longer than fifteen (15) seconds. MySQL tables should be indexed appropriately.
• Include the URL when using PHP include functions for including a local file. Instead of including 'http://yourdomain.com/include.php', use 'include.php' or '/home/username/public_html/include.php'.
• Force html to handle server-side code (like php and shtml) to help reduce usage.
• Use https protocol unless it is necessary; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.
INODES.

The use of more than two hundred and fifty thousand (250,000) inodes on any shared or reseller account may result in a warning, and if no action is taken to reduce the excessive use of inodes, your account may be suspended. If an account exceeds one hundred thousand (100,000) inodes it will be automatically removed from our backup system to avoid over-usage, however, databases will still be backed up as a courtesy in our sole discretion. Every file (i.e. a webpage, image file, email, etc.) on your account uses up one (1) inode.

User accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes is typically due to Users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past an acceptable amount of inodes. To disable your default mailbox, login to cPanel and choose "Mail", then "Default Address", "Set Default Address", and then type in: ":fail: No such user here".

• Zero Tolerance Spam Policy
• We take a zero tolerance stance against the sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists," purchased lists, and selling of lists will be treated as spam. We may terminate the account of any User who sends out spam with or without notice. Please read http://www.cis.net/mailpolicy.html for our generalized mail policy. Please read http://www.cis.net/dedicated-mailpolicy.html for our dedicated server mail policy.
• Websites advertised via spam (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to, spam sent via fax, phone, postal mail, email, instant messaging, or usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers. Any User account which results in our IP space being blacklisted will be immediately suspended and/or terminated.
• Complete Internet Solutions reserves the right to require changes or disable as necessary, any website, account, database, or other component that does not comply with our policies, or to make any such modifications in an emergency that we deem necessary at our sole discretion.
• Complete Internet Solutions reserves the right to charge the holder of the account used to send any unsolicited e-mail a cleanup fee or any charges incurred for blacklist removal at our sole discretion.
• Defamation Policy

Websites hosted on Complete Internet Solutions's servers in the U.S. are regulated by U.S. law. Accordingly, pursuant to Section 230(c) of the Communications Decency Act, Complete Internet Solutions's policy is not to remove allegedly defamatory material from websites hosted on our servers unless the material has been found to be defamatory by a court, as evidenced by a court order. As a webhost, Complete Internet Solutions is not a publisher of User content and we are not in a position to investigate the veracity of individual defamation claims. We rely on the legal system and the courts to determine whether or not material is indeed defamatory. In any case in which a court order indicates that material is defamatory, libelous, or slanderous in nature, we will disable access to the material. Similarly, in any case in which a U.S. court has placed an injunction against specified content or material being made available, we will comply and remove or disable access to the material in question.

• AUP Violations
• Resellers.
• If there is a violation of this AUP by one of a reseller's client's account, Complete Internet Solutions will suspend the website in question and will notify the reseller so that the reseller can terminate the account. Complete Internet Solutions may, but is not obligated to, monitor the account or website for any subsequent violations. The occurrence of additional violations may result in the immediate termination of your reseller account.
• Direct customers.
• Your Services may be terminated with or without notice upon any violation of this AUP. If applicable, violations will be reported to the appropriate law enforcement agency.
• A failure to respond to an email from our abuse department within forty-eight (48) hours, or as otherwise specified in the email, may result in the suspension or termination of your Services. All abuse issues must be dealt with via trouble ticket/email and will receive a response within forty-eight (48) hours.
• If you feel you have discovered a violation of our AUP please report it to: abuse@cis.net

Privacy Policy

Index

• Who We Are
• Information Collected
• Information Use
• Disclosing Information
• Your Options
• Data Security
• Children
• Reseller Relationships
• Changes to this Policy
• Contacting Us

We, Complete Internet Solutions ("Complete Internet Solutions"), are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy. The purpose of this Privacy Policy is to enable you to understand what personal information of yours is collected, how and when we might use or share your information, and how you can correct any inaccuracies in the information. This Privacy Policy also explains our online information practices and the choices you can make about the way your information is collected and used.

• Who We Are

Complete Internet Solutions provides cloud-based solutions, including web hosting, domain name registration and related products and services, to businesses, individuals, non-profit organizations and others.

The information that Complete Internet Solutions collects in connection with the Services is hosted on servers located in the United States (U.S.), unless otherwise provided, and may be processed or accessed outside of the European Economic Area countries by us or our service providers. By using the Services, you freely and expressly give Complete Internet Solutions your consent to export your information and data outside of the European Economic Area.

• Information Collected

We collect the following types of information from you to provide you with the products and services you purchased and for the purposes described below. We may collect any or all of the information via both automated means such as communications profiles or cookies.

Personal Information. The personal information we collect depends on the type of service, support, or sales inquiry, and may include your name, address, telephone number, fax number and email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, domain name, credit card or other payment information. The financial information will only be used to bill you for the products and services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. When transferring personal information a security icon will appear in your browser.

Cookies and Tracking. Your Internet browser has the in-built facility for storing small text files - "cookies" - that hold information which allow a website to recognize your account. We use cookies to save your preferences and login information, and to provide personalized functionality. We may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our telecommunications networks. More specifically, we use different types of cookies for different purposes: (i) "required cookies" are necessary for our website to work properly, (ii) "performance cookies" allow us to analyze how Visitors use our website so we can measure and improve the performance of our website, (iii) "functional cookies" allow us to remember choices you may have made on our website, and (iv) "advertising cookies" are used to present ads that are relevant to your interests. We may utilize cookies to track referrals from internal and external affiliates, as well as advertising campaigns. We may also use a third party service provider to send emails that you have agreed to receive. Pixel tags and cookies may be used in those email messages to help us measure the effectiveness of our advertising and to enable us to provide more focused marketing communications to you. You can reject cookies by changing your browser settings, but be aware that this will disable some of the functionality on the Complete Internet Solutions.com website.

Customer Surveys. We may periodically conduct customer surveys. Participation in our customer surveys is voluntary. However, we encourage our users to participate in these surveys because they provide us with important information that helps us improve the types of services we offer and how we provide them to you. Your personal information, if provided, will remain confidential, even if the survey is conducted by a third party service provider on our behalf.

Social Media. Our website includes social media features (such as the Facebook "Like" button). These features may collect your IP address and which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets may be hosted by a third party or directly on our website. Your interactions with these features are governed by the privacy policy of the company providing the feature.

Data and Information Submitted to Third Parties on Our Network. This Privacy Policy does not apply to data or personal information that may be submitted to, or collected by, third-party websites hosted by Complete Internet Solutions or to domain names registered by Complete Internet Solutions. Such websites and domain names are not owned or controlled by Complete Internet Solutions. You should independently evaluate the privacy policies of such third-party websites before submitting data or personal information to them

• Information Use

Personal Information. The information we collect is used for billing and to provide service and support to our customers. We may study this information to determine our customers' needs and to promote certain products and services or additional support. We may also generate non-identifying and aggregate profiles from information that our customers provide during registration (such as the total number of customers in a given category). This aggregated and non-identifying information may be used to promote advertisements that appear on our website and in connection with our services.

We take reasonable precautions to prevent unauthorized access to your information. Accordingly, we may require you to provide additional forms of identity should you wish to obtain information about your account details. Complete Internet Solutions may also use the information you provide to email Complete Internet Solutions's monthly newsletter to the primary contact e-mail on file, or to contact you about other products or services that we think may be of interest.

Log Files. We use IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. However, it is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing.

Customer Surveys. We may use the contact and other information provided to follow up with customers who respond to our customer surveys to help resolve issues internally or with our third party partners. For example, Complete Internet Solutions may contact customers based on their survey answers or to highlight certain changes we made in response to customer feedback.

• Disclosing Information

Partners and Sponsors. Some of our products or services are offered or promoted to our customers in conjunction with a partner or sponsor, or another brand or company within our corporate family. We may share your information with these parties to offer the product or service or to facilitate your use of additional amenities included with your hosting account. For example, one of our partners may provide services to you based on links that you access from your control panel.

We may also disclose aggregate, anonymous data based on information collected from users to potential partners, reputable third parties and other companies or brands within our corporate family. We will only share your information with third parties that agree to maintain your information in confidence and to use it solely for purposes of providing the product or service as agreed to by Complete Internet Solutions.

Service Providers. We may transfer (or otherwise make available) your personal information to third parties that help us provide our services or provide services on our behalf. For example, we may use service providers to authorize and process payments, administer surveys, or run promotions. Your personal information may be maintained and processed by our third party service providers in the United States or in other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.

Online Advertisements. We do not share personally identifiable information about individual customers with advertisers. We may display online advertisements and we may share aggregated and non-identifying information about our customers that we collect through the registration process or through online surveys and promotions with certain advertisers. In some instances, we use this aggregated and non-identifying information to deliver tailored advertisements. For example, an advertiser may tell us the audience they want to reach (e.g., males between 25 and 55 years of age) and provide us with an advertisement tailored to the audience. Based upon the aggregated and non-identifying information we have collected, we may then display the advertisement to the intended audience.

Customer Surveys. We may share customer information obtained from customer surveys within Complete Internet Solutions and our corporate family, and with trusted third parties to develop or provide products and services that we believe would be of interest to our customers.

Domain Registration. In certain jurisdictions or pursuant to the rules of the Internet Corporation for Assigned Names and Numbers ("ICANN") or certain registries, the contact information you provide to register a domain name ("Domain Name Registration Information") has to be made available and accessible to the public through a "WHOIS" search. The WHOIS database is a publicly accessible database that lists the Domain Name Registration Information for a particular domain name, the name server(s) to which the domain name points, and the domain name's creation and expiration date. The Domain Name Registration Information you provide is hosted by us or a third party service provider and is made available to the public through WHOIS searches. At times, customers may receive solicitations that result from searches of the publicly available WHOIS database by other companies or individuals. Any such solicitations or SPAM do not come from Complete Internet Solutions and we do not control the use of WHOIS information by third parties. Further, pursuant to ICANN rules, Complete Internet Solutions is required to make WHOIS data available to any third party that enters into a bulk access agreement. While ICANN allows individuals to opt-out (using the account management panel, domain management console or similar service) of having their WHOIS information made available to third parties through bulk access, companies, such as ours, businesses, and other organizations do not have the ability to opt-out of having their information made available to a third party that enters a bulk access agreement. We may also deposit your Domain Name Registration Information with a third-party escrow provider to comply with ICANN requirements.

Legal Reasons. We may access, preserve and share information about customers with companies, organizations, governmental entities or individuals outside of Complete Internet Solutions if we believe, in good faith, that the law requires us to do so. This may include, but is not limited to, responding to subpoenas, court orders or other legal processes (such as law enforcement requests). We may also access, preserve and share information about customers as necessary to: (i) establish or exercise Complete Internet Solutions’s legal rights or defend against any legal claim including threatened claims involving Complete Internet Solutions based on the anonymity of a domain name; (ii) investigate, prevent, or take action regarding suspected fraud or other illegal activities; (iii) prevent death or serious physical harm to any person; or (iv) investigate violations of Complete Internet Solutions’s Terms of Service.

• Your Options

Correcting/Updating Personal Information. If a customer's information changes, or if a customer no longer desires our services, we will endeavor to provide a way to correct, update or remove that customer's personal data in our records. In most cases, this can be achieved via our billing system at https://cis.net/ or by emailing us at privacy@cis.net.

Opt Out. By default, customers will receive invoices, any system updates, Complete Internet Solutions newsletters and other mailings. Customers are able to opt out of newsletters and mailings by using the unsubscribe link in any promotional email or as otherwise provided in the communication. Please note that customers may not opt out of receiving important system notifications or emails about their accounts.

Public Forums. Please remember that any information you may disclose or post on public areas of our websites or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas. To request removal of your personal information from our community forums or testimonials, contact us at privacy@cis.net. In some cases, we may not be able to remove your personal information, in which case we will let you know why we are unable to do so.

• Data Security

Complete Internet Solutions uses technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. Complete Internet Solutions uses security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online. All sensitive information is collected on a secure server. When we ask customers or users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer ("SSL") technology.

• Children

This website is not directed towards children and we do not seek to collect any personal information from children. If we become aware that personal information from a child under the age of 13 has been collected, we will use all reasonable efforts to delete such information from our database.

• Reseller Relationships

In addition to all of the terms and conditions set forth above, the following terms apply to Reseller relationships only.

Information Related to Data Collected through Resellers. Complete Internet Solutions may collect information under the direction of our Resellers, and we have no direct relationship with the individuals whose personal data is provided, processed or obtained by our Resellers. Customers who seek access, or who seek to correct, amend, or delete inaccurate data should direct their query to the Reseller's data controller. If the Reseller requests that we remove the data, we will respond to such request within thirty (30) business days.

Choice. If you are a customer of one of our Resellers and would no longer like to be contacted by such Reseller, please contact the Reseller from whom you purchased products or services.

Data Retention. We retain personal data we process on behalf of our Resellers for as long as needed to provide services under the relationship. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

• Changes to this Policy

We reserve the right to revise, amend, or modify this Privacy Policy at any time and in any manner. However, if we plan to materially change how we plan to use previously collected personal information, we will provide you with advance notice prior to the change becoming effective and an opportunity to opt-out of such differing uses. We encourage you to periodically review this page for the latest information on our privacy practices.

• Contacting Us

Concerns. Complete Internet Solutions encourages individuals covered by this Privacy Policy to raise any concerns about our processing of personal information by contacting Complete Internet Solutions at:

privacy@cis.net

Complete Internet Solutions will endeavor to resolve any concerns.

Copyrights Violation and DMCA

Complete Internet Solutions fully complies with the Digital Millennium Copyright Act (also known as DMCA) to protect the rights of copyrights owners. If you think that a website hosted on any of our servers contains materials that rightfully belong to you or an entity you represent, you may contact us and invoke the protections provided by the DMCA act.

How to post a DMCA complaint?

The complaining party is required to deliver to Complete Internet Solutions the following information:

1. Identification of the copyrighted work(s) claimed to have been infringed;

2. Identification of the material that is claimed to be infringing or to be the subject of the infringing activity and information reasonably sufficient to permit us to locate the material (please provide us the URLs from our customer's website where the infringing material is located);

3. Information reasonably sufficient to allow us to contact the complaining party such as email, telephone, fax, etc.;

4. The following statements printed, signed manually and sent (you may scan and attach the statement to an email):

"I have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law."

"Under the penalty of perjury I state that the information contained in my complaint is accurate and I am authorized to act on behalf of the owner of the copyright I claim is infringed."

5. A physical, faxed, or electronic signature of the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

PLEASE BE ADVISED THAT IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO HEAVY CIVIL PENALTIES AND CRIMINAL PENALTIES.

Please note that after we receive your formal complaint, we are required to inform the Respondent of your complaint. If our customer does not remove the infringing material, we will disable access to that material.

The customer has the right to submit a counter-notification in case they disagree with the claim. In such case, the complaining party is provided with 10 days to file a lawsuit against our customer and provide a proof of filing. If no such proof is submitted or a restraining order is not granted, Complete Internet Solutions will reinstate access to the material.

How to serve a counter-notification?

In case of a copyright complaint is filed against a Complete Internet Solutions customer, the customer may voluntarily remove the material or may submit a counter-notification indicating that the case will be resolved in court.  The counter-notification must include all of the following:

1. Identification of the material that has been removed or to which access has been disabled and its location;

2. Your full legal name, and/or that of the entity claiming to have legitimate access to the content, address, and telephone number;

3. The following statements printed, signed and sent (you may scan and attach them to an email):

"I have a good faith belief that the material was removed or disabled in error or misidentification and I believe it is not infringing upon anyone’s copyrights. I understand that I am declaring the above under penalty of perjury, meaning that if I am not telling the truth I may be committing a crime."

"I consent to be served by the person, who gave notice to my Service Provider, or his agent. I consent to the jurisdiction of Federal District Court for the judicial district in which my address is located, or if my address is outside of the United States, for any judicial district in which the Service Provider may be found."

4. A physical signature of the alleged infringer.

Whom to contact about DMCA issues?

As required by the Digital Millennium Copyright Act of 1998 (17 U.S.C. 512 (c)), all notifications of copyright infringement regarding websites hosted by Complete Internet Solutions should be sent ONLY to its designated agent.

Complete Internet Solutions Abuse Team

Phone: 800-234-4068
Email: abuse@cis.net

ANY INQUIRIES OTHER THAN THESE RELATED TO THE DMCA WILL BE DELETED.